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Most Frequently Asked Questions - General

1. I see the keyboard, but don't see a place to type the e-mail. Where do I type the e-mail?
If you don't see a place to type, then you will need to download a java plug in onto your computer. This will only take a few minutes to install and it's free. Most computers have this installed by default.
Download java plug in from: http://www.java.com/en/download/windows_automatic.jsp

2. My account is not active. I did not get the activation link.
Most likely the alternative e-mail address you gave us was wrong. You will need to create another account with a valid alternative e-mail address where we could send you the account activation link.

3. How can I check my Inbox?
You could only SEND e-mails using this service. All replies to your mails will be forwarded to your alternative email Address. We are looking forward to giving all the members an INBOX in the near future when more network resources become available to Kapruka.

4. Does the recipient need Sinhala fonts to read these emails?
Certainly not. Your e-mail goes out as a JPEG image, so the recipient does NOT need anything special to read them. That's what makes this service unique and effective. If you don't see your question here, Send us a quick note and we will reply within 12 hours.

5. Can I type English words within my Sinhala e-mails?
Yes. Press the "Switch to English" button your s-mail composer screen to switch between Sinhala and English. However, we have disabled capital English letters to discourage users from typing the whole e-mail in English.

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