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 Shipping Questions
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Online FAQ - Kapruka Shipping Policy
What shipping method do you use?
We use registered parcel post which requires your signature
at the delivery of the package.
Where do you ship from?
Most merchandise will be shipped directly from Kapruka shipping
center in Colombo, Sri Lanka. However, based on our distributed
inventory some items may be directly shipped to you from our
USA or London offices.
Can I track my order online?
Yes. You may use our online
order tracking page.
How do you calculate shipping charges?
It depends on the total weight of your order. For example,
a 2 lbs package to USA / Canada will cost US$2.99 shipping.
To see exact shipping charges, add the items to the shopping
cart and enter your shipping address.
How long will my order take to arrive to my destination?
Most packages will reach you within 8 to 14 business days
from the day we ship. Your package will be shipped out within
2 business days from the time you place the order.
Do I need to pay any customs duty charges to receive my
package?
No. All packages are sent as parcels and do not go through
customs.
I have more questions. How do I contact Kapruka?
You could either send
us a quick online note or call our central office in Lexington,
Kentucky on +1-859-215-0159. lexington.usa@kapruka.com
Kapruka Office Locations:
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| Toll Free USA/Canada: 1-800-651-5099 (Customer Feedback) |
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