Kapruka Delivery Services - Frequently Asked Questions

Do you offer free delivery?
Delivery is free for Colombo and it's suburbs. Outstation delivery charges start at US$1.00.

Do you deliver on weekends and public holidays?
Yes we do.

Can I add special delivery instructions?
Yes. Below the delivery date field, there is a text box to enter your special instructions. The delivery team will read them and try their best to follow your instructions.


How do I check the status of my order?
Go to order status page. Using your order number you could check the delivery status of your gift arrangement. The order number will be e-mailed to you after the order is placed.


What is the earliest that my orders can be delivered in Sri Lanka ?
You need to place the order at least one day prior to the delivery date.


Is the delivery guaranteed in Sri Lanka ?
Yes absolutely. You will get a confirmation e-mail right after you place the order. Within 24 hours of the delivery in Sri Lanka, you will get the final confirmation e-mail confirming the delivery. You may check the status of your order at our order status page.


What if we can't find your recipient's address?
We encourage you to enter the phone number of the recipient. If the address is too difficult to find we will contact the recipient to get directions. We always try not to spoil the surprise.


How secure is Kapruka online credit card processor?
All credit card transactions at Kapruka go through VeriSign. VeriSign owns more than half of the market share in all major e-commerce payment solutions. Your personal information and credit card numbers are never stored at Kapruka. They are discarded right after your transaction is complete.


The city I want is not listed on the order form
Try to pick the nearest listed city to your address. If you would like to make a special arrangement, write to giftdelivery@kapruka.com at least 3 days prior to the delivery date.

Customer Comments Thank you for the excellent service. I was informed by my parents that they had received fabulous bunch of roses. Keep up the good work. Chintha Saram, Los Angeles, California, USA This is the 2nd time that I used your service send gifts to Kandy. I am fully satisfied with the service that you provided on both occasions. I will certainly use your facilities again, and has no hesitation in recommending your service to others Nalin Wijayatilake Toronto, Canada THANK YOU VERY MUCH for delivering the wreath today!! I really appreciate it! I was so happy when my brother told me that they have received the flowers today. Thank you for keeping my faith in your services. I would look forward to doing more online shopping at your website in the future. Thank you. Ronali Vithanage Singapore