Kapruka Delivery Questions

Help - Quick Answers to Delivery Questions

Do you offer free delivery?
Delivery is free for Colombo and it's suburbs. Outstation delivery charges start at US$1.00.

Can I add special delivery instructions?
Yes. Below the delivery date field, there is a text box to enter your special instructions. The delivery team will read them and try their best to follow your instructions.

How do I check the status of my order?
Go to order status page. Using your order number you could check the delivery status of your gift arrangement. The order number will be e-mailed to you after the order is placed.

What is the earliest that my orders can be delivered in Sri Lanka ?
You need to place the order at least one day prior to the delivery date.

Is the delivery guaranteed in Sri Lanka ?
Yes absolutely. You will get a confirmation e-mail right after you place the order. Within 24 hours of the delivery in Sri Lanka, you will get the final confirmation e-mail confirming the delivery. You may check the status of your order at our order status page.

What if we can't find your recipient's address?
We encourage you to enter the phone number of the recipient. If the address is too difficult to find we will contact the recipient to get directions. We always try not to spoil the surprise.

How secure is Kapruka online credit card processor?
All credit card transactions at Kapruka go through VeriSign. VeriSign owns more than half of the market share in all major e-commerce payment solutions. Your personal information and credit card numbers are never stored at Kapruka. They are discarded right after your transaction is complete.

The city I want is not listed.
Try to pick the nearest listed city to your address. If you would like to make a special arrangement, write to giftdelivery@kapruka.com at least 3 days prior to the delivery date.

Kapruka Gift Delivery Area Map