How long does it take for the reload to complete?

What is the dollar to rupee exchange rate you use?

Why am I charged a secure online processing fee?

The number I am trying if failing to reload

Will the top up still get through if the phone is roaming?

What can I do if I sent the top up to the wrong number by accident?

Does the recipient know who the top up is from?

I have more questions, How do I contact Kapruka?

Why am I charged a secure online processing fee?
This represents part of the charges which we must pay in order to process your card as safely and securely as possible online.
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The number I am trying if failing to reload
The number must be a pre-paid mobile number. You can not send reloads to monthly paying mobile users.
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Will the top up still get through if the phone is roaming?
The top up is delivered to the phone account wherever it is in the world. The confirmation message is also delivered wherever the phone is in the world.
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What can I do if I sent the top up to the wrong number by accident?
All transactions are final. Once the top up is sent to a phone number, it is available for use immediately; hence it cannot be refunded or removed from the phone again.
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I have more questions, How do I contact Kapruka?
You could either send us an information request or contact a Kapruka Office Locations
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